Last updated: October 2nd, 2026
We want you to love your Mytudelle products. If something isn’t right, here’s how returns and refunds work.
1. Return Window
You may request a return within 14 days of the delivery date. After this window, we are unable to offer a refund or exchange.
2. Condition of Returned Items
Because our products are cosmetic skincare items used on the skin, for hygiene and safety reasons we can only accept returns of products that are:
- Unopened and unused, in their original packaging, or
Items that are opened, used, or missing original packaging are not eligible for return unless the product arrived defective or damaged (see Section 5).
3. How to Start a Return
To request a return, email hello@mytudelle.com with your order number and the reason for the return. We’ll confirm whether your item is eligible and provide return instructions, including the return address.
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
4. Refunds
Once we receive and inspect your returned item, we’ll notify you by email whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Original shipping charges are non-refundable, except where the return is due to our error (defective, damaged, or incorrect item).
5. Damaged, Defective, or Incorrect Items
If your item arrived damaged, defective, or you received the wrong product, contact us at hello@mytudelle.com within 7 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or full refund, including return shipping, at no cost to you.
6. Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please start a return for the original item and place a new order.
7. Non-Returnable Items
- Gift cards
- Final sale / clearance items (if applicable, clearly marked as such at time of purchase)
- Opened or used skincare products not covered under Section 5
8. Order Cancellations
If you need to cancel an order, contact us at hello@mytudelle.com as soon as possible. We can only cancel orders that have not yet been processed or shipped.
9. Contact Us
Mytudelle
Email: hello@mytudelle.com